VISIT US AT★ 3/238 GOVERNOR ROAD BRAESIDE VICTORIA CALL US ON 03 9587 8140
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Shipping & returns

Our Philosophy

At Vitaknight we are here for you and aim to deliver you the very best products at the “Lowest Prices”.
We understand that there may come a time where you need to return a purchase from us. We want to make the returns process as simple and easy as possible for you.

 

Our Returns Policy

If any purchase from us does not comply with a consumer guarantee, or you have simply changed your mind we will gladly exchange it or refund it subject to the points below.

What we ask of you:

  • You return the item within 7 days of purchase;
  • When returning your purchase please bring your original receipt, online tax invoice or other adequate proof of purchase at the time you return the item;
  • Where possible please return the product in its original packaging.

Specific Points

  1. Refunds will be issued using your original payment method.
  2. Vitaknight may elect to return the product to the manufacturer to determine the nature of the problem.
  3. Vitaknight reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Online Orders:

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns under Australian Consumer Law, please contact our Customer Service Team to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

How to complete your return

    • All VitaKnight purchases can be returned to 3/238 Governor Road, Braeside, VIC.
    • For help with your return, call03 9587 8140
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